FAQ

What is your return policy?

We want you to be completely satisfied with your online purchase(s). If you are unhappy for any reason, merchandise can be returned for a full refund provided it is sent back within 14 days of receipt.

Merchandise must be returned in its original condition and must not be worn, altered or washed.

Any returns that have been worn/washed/altered or surpass the 14 days from the delivery date are ineligible for return and will be reshipped to the customer.

What is your exchange policy?

Unfortunately, we are unable to offer exchanges at this time. If you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund.

How much is return shipping?

We include a pre-paid return label with your order; please make sure to use it when sending it back to us. If you did not receive a return label or misplaced it, please contact us ASAP and we will email you a new one.

How do I know that you received my return?

Once we have received and processed your return, we will send you a refund notification email. Credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time.

Can I change or cancel my order once it’s been processed?

All orders are final once they have been processed through checkout, so no further changes can be made to your order.

Do you ship internationally?

Unfortunately, we only offer U.S. and Canadian shipping at this time. Please contact our customer service team to find an AMUR stockist near you.

If you can’t find what you’re looking for, please contact info@amur.com, we’d be happy to help :)