FAQ

National Best Friend Day Contest - Rules and Regulations

To be eligible to win an AMUR piece for you and your bestie on National Best friend Day, you each must complete the following:

  1. Sign up for the AMUR.com mailing list 
  2. Follow @amurofficial on Instagram 
  3. Tag your bestie on the contest photo on our Instagram

The winners will be notified via Instagram DM on Friday, June 9, 2017.

#inamured #amurofficial #bffs  #responsiblefashion

 

The contest is open until 11:59 p.m. EDT on June 8th, 2017 to residents of the U.S. and Canada only. Must be 18 years or older to participate. The maximum retail value of each AMUR piece may not exceed $595.00 USD. 

This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram or any other social media platform.

Each participant, by entering the contest, and the winners, by accepting any prize, release Instagram, AMUR and AMUR's affiliates, distributors and dealers, and their agencies, directors, officers, agents and employees from any and all liability, claims or actions of any kind whatsoever for any damage, loss or injury (excluding death or personal injury caused by negligence) resulting from or arising out of participation in the contest, and, as to the winners, the acceptance, use, misuse, possession, loss or misdirection of the prizes. By participating in the contest, each participant agrees to be bound to these Rules and Regulations.

 

What is your return policy?

We want you to be completely satisfied with your online purchase(s). If you are unhappy for any reason, regular priced merchandise can be returned for a full refund provided it is sent back within 14 days of receipt.

Merchandise must be returned in its original condition and must not be worn, altered or washed.

Any returns that have been worn/washed/altered or surpass the 14 days from the delivery date are ineligible for return and will be reshipped to the customer.

What is your exchange policy?

Unfortunately, we are unable to offer exchanges at this time. If you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund.

How much is return shipping?

We include a pre-paid return label with your order; please make sure to use it when sending it back to us. If you did not receive a return label or misplaced it, please contact us ASAP and we will email you a new one.

How do I know that you received my return?

Once we have received and processed your return, we will send you a refund notification email. Credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time.

Can I change or cancel my order once it’s been processed?

All orders are final once they have been processed through checkout, so no further changes can be made to your order.

Do you ship internationally?

Unfortunately, we only offer U.S. and Canadian shipping at this time. Please contact our customer service team to find an AMUR stockist near you.

If you can’t find what you’re looking for, please contact info@amur.com, we’d be happy to help :)