Shipping and Return Policy
AMUR delivers to customers worldwide, and offers free ground shipping on all U.S. orders (excluding Hawaii, Alaska and Puerto Rico). For the cost of expedited or international shipping, please see the chart below:
Arrives 3-10 business days after processing (1 business day)
2- Day Home
Arrives 2 business days after processing if order is placed by 11am EST
Estimated at checkout
Arrives 5-15 business days after processing (1 business day)
*Generally 1-2 business days which excludes weekends and holidays.**
Refer to courier conditions for all specifications regarding delivery location limitations.
Orders are picked and delivered Monday to Friday only.
Shipping options may vary based on the delivery address.
AMUR uses FedEx as the shipping provider.
Orders only ship on business days. Business days are Monday to Friday, excluding holidays. Please note shipping times do not include processing time, which could take 1-2 business days for domestic orders.
Orders received by 11:00am EST generally ship the same business day, though exceptions may apply. Orders placed after 11:00am EST will generally be shipped the following business day.
You will be notified via email once your order has been shipped and will be provided tracking for your order.
Shipping times can vary based on method chosen and delivery location.
International orders must clear customs which could add to shipping time. International customers will be responsible for all taxes and duties associated with the shipment of their order.
LATEST SHIPPING INFORMATION
Please click on any of the “Track my Order” buttons or links in your email notifications from us to see the latest details on your order.
ORDER CHANGES OR CANCELATIONS
We cannot change the size or color of an item once your order is placed.
If you need to change the size or color please reach out to us so that we can start the process of cancelling your order so that you can place a new one with the correct size or color. Please note that once an order is placed we cannot guarantee that it can be cancelled before it is shipped out. Any items marked FINAL SALE on our site cannot be cancelled. (This excludes items marked simply with "Sale")
If you need to cancel your order please reach out to us within our normal business hours (9am-5pm EST Monday-Friday) and we will make every effort to cancel it, but please note again that it is not guaranteed. If your order has already shipped you will need to wait for it to arrive and go through our Return Portal process to return the item back.
Please note that any 2-Day Expedited shipping charges cannot be refunded due to a cancellation request on an order that shipped out and has to be returned back to us. If we are able to catch your order in time before it ships we will ensure you are provided a full refund, including the 2-Day Expedited shipping charges.
If you missed entering your discount code upon check out please reach out to us at email@example.com or fill in our contact form here and we will look into issuing you a refund against your order amount for the difference. Please provide us with the discount code or email showing your code so we can verify it before we can put through the refund.
PROCESS FOR INTERNATIONAL ORDERS
International orders arrive 5-15 business days after processing. Processing generally takes 1-2 business days which excludes weekends and holidays. International orders must clear customs which could add to shipping time. International customers will be responsible for all taxes and duties associated with the shipment of their order.
ITEMS LOST OR DEMAGED IN TRANSIT
Once orders leave our warehouse or facilities FedEx assumes responsibility of the items. Please contact FedEx directly if there is a problem with your shipment, which could include tracking or delivery problems, incorrect shipping addresses, delays, orders showing as delivered or lost packages.
In the unfortunate event that an order is lost or damaged in transit, please file a claim directly with FedEx. Please inform us of your FedEx claim number so we can keep your case up-to-date. We are not responsible for reshipping or refunding orders that are lost or damaged in transit or filing claims with FedEx on your behalf.
We hope you found what you were looking for. If that's not the case, we gladly accept returns within 14 days of purchase date.
AMUR will accept returns* for orders meeting the below conditions that are received within 14 days of purchase date for a refund. Returns received after 30 days will not be accepted. Please note that you must return your item within 2 business days of generating the return label. All returns are subjected to a $12 restocking fee which is deducted from the amount of the return.
Refunds will be provided for the value of your item and tax. Amur does not refund original or return shipping costs.
- AMUR must be able to verify proof of purchase.
- Delivery dates are defined from FedEx records, and cannot be disputed.
- Returns received after 30 days from purchase date will not be accepted.
- Products purchased online cannot be returned to a distributor.
- Products purchase from a distributor cannot be returned online. See distributor policy.
This policy outlines the returns terms and conditions when purchasing with AMUR online, and is applicable to all customers placing an order on www.amur.com. This policy is applicable to AMUR’s online customers only and does not extend to customers purchasing from a distributor. Items purchased from a Theia distributor are bound under that retailer's policy. AMUR online cannot be held accountable or provide accommodation for purchases made outside of www.amur.com. For further information or clarification, please email firstname.lastname@example.org.
AMUR products purchased from a distributor such are subject to that distributor's purchased and returns policy. AMUR cannot be accountable for orders or purchases made at a distributor; with the exception of genuine product faults, as assessed by our Customer Service Team.
CONDITION OF PRODUCT
To be eligible for a return, the garment must meet the below quality conditions:
- All tags attached
- All accessories included
- Unscented (no perfume or other scents)
- No human, animal or other hair
- No rips or tears
- No other signs of being worn
- All original packing and hangers included
GIFT EXCHANGES & RETURNS
Products purchased as a gift at www.amur.com are bound by this policy, and must satisfy policy requirements for returns, exchanges or refunds.
INITIATING A RETURN
To initiate a domestic return, go to returns.amur.com, enter your order information.
Please contact customer service on the above details should you require further assistance.
Halston takes extreme pride and care in the quality of our product. Should you receive a product that does not meet expectations, please contact customer service on the details provided above.
Sale items are returnable, with a 10$ processing fee. All sale items marked "Final Sale" are final sale. No returns or exchanges.
Refunds will be provided for the value of your item and tax, minus the processing fee. AMUR does not refund original or return shipping costs.
RETURNS/ REFUND PROCESSING TIMEFRAMES
Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process.
You will be notified via email once your return has been completed.
Upon printing the return label from www.amur.com/a/returns, you will receive a tracking number found on the return shipping label. At the time, AMUR does not offer return tracking, so we recommend you note this for your reference.