Borrow FAQ

About the Borrow Program

Amur has partnered with The Ensemble to provide you with a seamless Borrow experience. Borrow lets you rent an item from us for a period of time, with the option to purchase if desired.

Select an item to Borrow on the Amur website. You’ll then be redirected to The Ensemble to complete the check-out process.

You’ll receive your Borrowed item, which can be returned at any time using the prepaid mailer or purchased at a discounted price.

The Ensemble is a separate platform from the Amur website, therefore you will need to provide your email address, shipping address, and credit card to place an order. If you have any questions please visit

Technically, yes, since items could have been previously borrowed by others. We keep all of the items we offer in like new condition, putting each one through a thorough cleaning and 3 rounds of inspection.

Purchasing with Borrow

The Borrow period is noted on your order summary. You can check when your Borrow period is ending from the My Borrowed Items section of the Ensemble website (

You can also choose to keep for longer for a daily fee.

Yes. You can purchase the item directly from the My Borrowed Items section on the Ensemble website ( Click the Buy Item button and confirm the purchase. The item will be charged to the card we have on file. Once the item is purchased, we will move the item to your History section.

Borrow is available for select clothing items.

The cost to Borrow varies by item. Please check Amur’s website to check the exact price.

We accept standard MasterCard, Visa, Discover, and American Express credit and debit cards for all of our payments. Additionally, we also accept Apple Pay and
Google Pay.

Returns & Refunds

We offer complimentary shipping. You’ll receive a prepaid return envelope to return your borrowed item. Delivery takes 2-4 business days in most cases.

We currently serve customers in the United States of America.

Clothing gets snagged, spills find shirts, and hems fall out. It's completely expected, and you will not be held accountable for normal wear and tear that occurs.

In your My Borrowed Items section, click Return Item to Return Notify and let us know you are sending your item back. Then simply place the item in the prepaid return bag that was provided to you along with your order. (Return Notifying ends your borrow period automatically.) If you misplace your bag, please email us at and we will be happy to send you a new prepaid label that you can print out and use at any time.

Yes, please remove the hangtag prior to wearing the garment. Please do not remove the garment label.

Yes, please remove the hangtag prior to wearing the garment. Please do not remove the garment label.